Unlocking Instructions 

iPhones Unlocking Instructions

Once you have received the “successfully calculated” message, please follow these instructions carefully.

Written Instructions:

1) Install the latest version of iTunes
2) Make sure phone is updated to the latest official version of iTunes
3) Connect phone to iTunes with not accepted (not valid) SIM card
4) Wait until iTunes detects phone
5) Now disconnect phone and reconnect after 10 seconds
6) Phone is Unlocked

OR

1) Insert a non-accepted SIM card
2) Connect phone to iTunes
3) Perform a back-up (if necessary) then restore
4) iTunes will display “Your Phone is Unlocked” (This message may not always appear)

HTC Unlocking Instructions

Once you have received the “successfully calculated” message, please follow these instructions carefully.

Written Instructions:

1) Turn on phone with a non-accepted SIM card
2) Phone will prompt you for unlock code
3) Enter unlock code
4) Your phone is unlocked!

HTC Trouble Shooting 

“Code Error” or “Sim Network Unlock Unsuccessful” What do I do?
Please check your IMEI number by dialing *#06#, this is the most common reason the code doesn’t work.  If the first 15 digits which appear is different from the 15 digit IMEI number provided above, please let us know.

I can make Calls and Text but I’m not getting Internet Service.
In this case, you will need to adjust what’s called the APN settings. The APN settings vary depending on the service provider you are trying to use.  Please contact your service provider and they can assist you setting this up. There is no separate unlock for data or internet. If you can call or text, your phone’s network is fully unlocked.
 

My Phone is asking for the “PUK” or “Security Pin” or “Password”
If your phone is asking for one of the above, it is the Simcard personal password or phone security password NOT the Network Lock which we provide for you. You can contact your service provider for this.  Once you bypass this, you can use the Network Unlock Code provided by us.
 

If you are receiving the message “Incorrect Pin Code 5 tries left”
This is NOT the unlock code, this is your phone’s personal password or sim card’s password. You must bypass this first and then enter the network unlock code we have provided you with.

 

LG Unlocking Instructions

Once you have received the “successfully calculated” message, please follow these instructions carefully.

If Phone says, “Code Accepted” or “Network Unlock Successful” or “Not Yet Personalized” your phone is fully unlocked.

Different phones have different unlock code input instructions, try the following instructions in order:

Written Instructions:

Method #1

Most LG Phones

1) Turn on phone with a non-accepted SIM card
2) Phone will prompt you for unlock code
3) Enter unlock code
4) Your phone is unlocked!

Method #2 

Newer LG phones (ie. Optimus L70, L90, etc)

Go to the dial screen and press “2945#*model number#”

Example: If your phone is the D415 (Optimus L90), the model number to use above is 415. The complete dial method would be: 2945#*415#

Method #3

Older LG phones (these steps may not work on older devices) 

Go to the dial screen press 2945#*71001# as if making a call, enter the code when prompted.

Method #4 

Go to the dial screen and press *#865625# as if making a call, enter the code when prompted.

LG with T-Mobile/MetroPCS Device Unlock App

1) Open the device unlock app and select “Permanent Unlock”.
2.)Your device’s IMEI number is now registered as “Eligible” to be Unlocked in T-mobile System.
3) Your device will reboot and you can use your device on other network carriers.

 

MetroPCS/T-Mobile Device Unlock App Unlocking Instruction

This service does NOT use an unlock code as the application prevents the device from being unlocked by unlock codes. Your device’s IMEI number is now registered as “Eligible” to be unlocked in MetroPCS/T-Mobile System. Please follow the instructions below to complete the unlock.

Once you have received the “successfully calculated” message, please follow these instructions carefully.

Written Instructions:

1) Please make sure your phone has an Internet Connection through Wi-Fi or Data and the MetroPCS/T-Mobile sim card is inserted.
2) Please open the app called “Device Unlock”.
3) For most phones it is found in: Apps > MetroPCS/T-Mobile > Device Unlock
4) With the App opened, click on “Permanent Unlock”.
5) Within a few seconds, the App will display “Unlock Approved” or “Unlock Successfully”.
6) Your device will reboot and you can use your MetroPCS/T-Mobile device on other Carriers.

Frequently Asked Questions:

Where is the code?
These devices do not use a code. MetroPCS/T-Mobile’s new method to unlock these phones only uses the App to complete the unlock.

What did I pay for?
The phone is unlocked electronically in MetroPCS/T-Mobile’s system so that the Device Unlock app works. This is what we do for you in order for the Device Unlock app to work.

Not Working? Troubleshooting Steps:

Error message received after clicking Permanent Unlock:

“Unlock failed. This mobile device is not eligible for unlock.”:
1) Ensure your IMEI is correct by dialing *#06#
2) Check your device Settings for a firmware/OS upgrade.
3) Factory reset your device (back up important data beforehand).
4) Try the unlocking procedure again.
5) If it is still not working, please CONTACT US right away.

“Server not responding. Please try again later.”
1) This is a connection issue with the phone/application to the service provider.
2) This issue cannot be resolved as it’s a connection and hardware issue.

If your phone has a different error message, it will say “Unlock Failed” Followed by a message after. Please email us right away with this entire message.

 

Motorola Unlocking Instructions

Please make sure to read all of these instructions. Failure to do so can cause your phone to be hardlocked and never be able to be unlocked.

If the code does not work, please DO NOT keep trying to use the code. Some Motorola models have a limited amount of tries to enter the code, your phone will be hardlocked if all 10 attempts are used up. See the troubleshooting section below for help and contact us!

Once you have received the “successfully calculated” message, please follow these instructions carefully.

Written Instructions:

Code Format:

You will receive your code in the following format:
12345678  87654321

It is two separate 8 digit codes. From this example, two codes are present:
Code 1: 12345678
Code 2: 87654321

Please make sure to NOT use the code together.

Entering the Code
1) Turn off: WIFI, Bluetooth, Airplane Mode.
2) Change the SIM card with a non-accepted SIM card.
3) Turn on the phone.
4) Phone will prompt you for “Network Code”, “Subsidy Code”, “Sim Network Unlock Pin”
5) Enter unlock code.
6) Your phone is unlocked!

If one of these messages appear :

  • “Contact Service Provider”
  • “Tamper Alert”
  • “Wait before entering special Code”
  • “Contact Service”

It’s because you or someone else entered too many wrong codes before, you just need to leave the phone ON on these errors messages and after 40 min to 2 hours maximum the message “Enter Code Special” will appear again!